Accessibility statement

This accessibility statement applies to the FXplus Library & Archives website. 

• This includes information about the online chat services and online forms which are on the website
• There is a separate accessibility statement for Library Search
• There is a separate accessibility statement for Falmouth University’s Resource Lists service

We want as many people as possible to be able to use this website. For example, that means you should be able to:

• zoom in up to 200% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a text reader

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability. Please also see our Assisitive technology overview to find out more about the accessibility features in different programs, apps and devices.

How accessible this website is

We know some parts of this website are not fully accessible:

• some PDF documents are not fully accessible to screen reader software
• Some older videos do not have captions
• captioning on some videos do not have good colour contrast with the background
• it is difficult to view elements of the interactive map using just a keyboard
• the website links to third-party content which may not be accessible
• you cannot modify the line height or spacing of text
• some images may not have alternative text
• some heading structures may not be logical
• a small number of links do not have discernible text

The site includes the Blackboard Ally tool and icons from printfriendly.com which allow users to convert pages to accessible formats such as PDFs, electronic braille and MP3s.

Feedback and contact information

Please contact us using our webform if you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille. You will get a confirmation within five working days that your form has been received and a full response within 20 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us using our webform. You will get a confirmation within five working days that your form has been received and a full response within 20 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

FXplus is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons:

Non-compliance with the accessibility regulations

• Some older videos do not have captions. WCAG 1.2.2. We will be remaking these videos over the coming academic year and uploading to other streaming platforms where they will be captioned.
• Many video and audio files on the Library’s LibPlayer system, which is linked to from this website, do not have a transcript.  Transcripts can be generated, and this will be done on request for individual files.
• Some HTML content contains headings that do not follow a logical order. WCAG 2.4.3.  We are working through these to restructure the headings by September 2021
• Some images do not have a text alternative, so the information in them is not available to people using a screen reader. WCAG 2.1 success criterion 1.1.1 (non-text content). We are working through these to eliminate or amend by September 2021
• Content links without discernible text. WCAG 2.4.4 and 2.4.9. We are working through these to amend by September 2021
• Insufficient colour contrast for some text. WCAG 1.4.3.  We are working to eliminate these by September 2021

Content that’s not within the scope of the accessibility regulations

This section covers issues that we do not need to fix right now. The law calls these exemptions.

Maps

Our website includes interactive maps of the Library spaces, and it is difficult to view elements of these when using a keyboard.  Where there is a map, the information being displayed is provided in an alternative format on the website.

PDFs and other documents

Some of legacy PDFs which have accessibility issues and need to be replaced or removed. These are not essential for providing our services.

Any new PDFs or documents we publish will meet accessibility standards.

What we’re doing to improve accessibility

In September 2021, a new website is planned and will be developed in line with accessibility guidance and best practice.

Third-party content

Our website contains third-party content. We do not have control over and are not responsible for the accessibility of this content, but we make best endeavours to work with the third party to improve its accessibility. This may include:

• Links to external websites, including to information resources purchased by or subscribed to by the Library
• Embedded content such as videos and podcasts from third-party sites which may not be accessible – for instance no captions.
• The website includes an online chat service (LibraryH3lp) which is provided by an external company, Nub Games.  Their chat box is designed to work with screen readers, including JAWS, and is responsive to screen magnifiers, browser zoom controls, and browser colour contrast colour schemes.  They have published a Public Sector Bodies accessibility statement on their website.

Preparation of this accessibility statement

This statement was prepared on 23^rd September 2020. It was last reviewed on 23^rd September 2020.

This website was last tested on 16th September 2020.  The test was carried out by FXplus.